brand-logoLadbrokesHelp

    General Information

    General Information

    • Account
      • Login
      • Personal data
      • General
      • Inactive accounts
      • Closing and reopening
      • Promotions/Bonuses
    • Account Verification
      • United Kingdom
      • Netherlands
      • All other countries
    • Bonuses
      • Bonus
      • Technical Questions
    • Registration
    • Terms and Conditions
    • Payment Methods
      • Apple Pay
      • Cards
      • Fast Bank Transfer
      • Instant Banking
      • Maestro
      • MasterCard
      • PayPal
      • paysafecard
      • Trustly
      • Visa
    • Payments
      • General
      • Withdrawal
      • Withdrawal Methods
      • Deposit Methods
      • How can I change my deposit limits?
      • Payments
    • Responsible Gaming

    Sports

    • Sports Rules
    • Sporting Queries
      • esports
      • Virtual Sports
    • Betting Queries and Cash Out

    Poker

    • Achievements
    • Favourites
    • Profile
    • Quick Seat
    • Frequently Asked Questions (FAQ)
      • Top questions
    • Game rules
    • General
    • Missions
    • Poker Clients
      • Alerts
      • Disconnections
      • Download and Installation
      • Hand History
      • Instant Play software
    • Lobby
      • General
      • Filtering
      • My Tournaments
      • Opening Tables
      • Resizing Columns/Selection
      • Sorting
      • Tournaments
      • Waitlist
    • Poker Table
      • Table
      • Keyboard shortcuts
      • Multi-table options
    • Tournaments
      • General
      • Scheduled tournaments
      • Sit & Go Tournaments

    Casino

    • General
    • Game Rules
      • Instant Win
      • Live Lotto
      • Slots
      • Blackjack
      • Fixed Odds
      • Hi-Lo Games
      • Jackpot Keno
      • Jackpot Slots
      • Keno
      • Live Dealer
      • Roulette
      • Scratch Games
      • Table games
      • Table Poker
      • Video Poker
      • Virtual Racing
      • More Games
    • Game Rules Mobile
      • Blackjack
      • Jackpot Slots
      • Roulette
      • Slots
      • Table games

    Bingo

    • How to play Bingo
    • Bingo House Rules
    • Free Bingo
    • How to buy bingo tickets
    • Jackpots and Prizes
    • Cancelled games
    • Alteration of game rules
    • Website - Game malfunction rules
    • Technical Questions

    Exchange

    • Exchange Help
    • Exchange Sports Rules

    IN-SHOP / LADBROKES GRID

    • About THE GRID
    • Grid Terms and Conditions
    • Find my nearest Ladbrokes Shop
    • How can I track the progress of my bet?
    • Terms and Conditions for retail

    Ladbrokes Help Centre

    Welcome to the Ladbrokes Help Centre.

    You can navigate through our topics using the menu on the left or by pressing the ladsburger button on mobile.

    Please see some of our frequently asked topics below:


    I've Forgotten My Username

    I've Forgotten My Password

    Can I Change My Password?

    I Need To Update My email Address

    Why Can't I Use My Credit Card?

    When Will I Get My Winnings Back In My Bank Account?

    I Have Questions About Verification

    I Have A Technical Question

    Responsible Gaming