TERMS AND CONDITIONS
*IMPORTANT INFORMATION*
Please ensure that you read and understand these Terms and Conditions before you start to use any section of the Website. These Terms and Conditions contain important information about the legal agreement between us, and provide information about what other documents form part of our relationship with you.
We would like to draw your attention specifically to the following clauses:
- clause 12 – Maximum Payout
- clause 18 – Termination of Account
- clause 19 – Consequences of Termination
- clause 27 – Breach of the Terms of Use
- clause 28 – Limitation of Liability
If you have any questions about these Terms and Conditions, please contact us to discuss. You can find details of how to contact us on the Contact Us section of the Website.
Updated: 29/03/2024
1. Introduction
1.1 You can enter into betting transactions:
1.1.1 through the Ladbrokes website www.ladbrokes.com or any other websites or applications (known as "apps"), including those provided on mobile phones and tablets, that we own (the "Website");
1.1.2 by telephone (the "Telephone Service") (for which, in respect of bets placed on the Sportsbook, the terms and conditions are contained in the Rules); or
1.1.3 in our shops (for which the terms and conditions are contained in the Rules).
1.2 Please read these Terms and Conditions carefully before you start to use any section of the Website. By using any section of the Website or by opening an account with the relevant Ladbrokes company (set out in clause 2.1) through the Website, you agree to be bound by:
1.2.1 these Terms and Conditions;
1.2.2 the Rules when betting on the 'Sportsbook';
1.2.3 the Privacy Policy
1.2.4 any terms and conditions and or rules with regards to promotions, bonuses and special offers which may apply from time to time;
1.2.5 the Lottery Game Rules, the 'Live Game Rules' for blackjack, roulette and slingshot roulette and baccarat and any other betting rules which may apply from time to time;
1.2.6 the ID Verification Policy (UK Players); and
1.2.7 any other rules and terms and conditions available in the Ladbrokes Help Centre (to the extent not covered in Clauses 1.2.1 to 1.2.5 above),
(together, the "Terms of Use").
1.3 Your continued use of the Website will constitute acceptance of the Terms of Use.
1.4 The Terms of Use constitute your agreement with the relevant Ladbrokes entity as set out in clause 2.
1.5 In the event that there is any conflict or inconsistency between the terms and conditions of the Terms of Use, the order of precedence shall be as set out in clause 1.2.
1.6 You acknowledge that there is a risk of losing money when gambling through the Website and you are fully responsible for any such loss.
1.7 These terms will be deemed effective from 28/12/2023.
2. Parties
2.1 The Terms of Use shall be agreed between you and LC International Limited, a company registered in Gibraltar with registered company number 46808 and whose registered office is Suite 6, Atlantic Suites, Europort Avenue, Gibraltar GX11 1AA.
2.2 In these Terms of Use, the terms "Ladbrokes", "we", "us", or "our", refers to LC International Limited. The term “Ladbrokes Group” refers to LC International Limited, its ultimate holding company and any direct and indirect subsidiaries thereof from time to time.
2.3 Gambling activity carried out via this website is licensed and regulated by the following bodies:
2.3.1 In the case of gambling activity by persons located in Great Britain, it is the British Gambling Commission, under licence reference no. 54743; and
2.3.2 In the case of gambling activity by persons located outside of Great Britain, it is the Government of Gibraltar and Gibraltar Gambling Commissioner, pursuant to the following licences:
2.3.2.1 Licence number 010 in respect of Fixed Odds Betting; and
2.3.2.2 Licence number 012 in respect of Casino (including but not limited to the 'Poker', 'Casino', 'Games', 'Bingo', 'Lottos', 'Live Casino', 'Virtuals' and 'Slots' sections of the Website).
2.3.3 In the case of gambling activity by persons located in the Republic of Ireland, we hold Remote Bookmaker’s Licence No. 1010112, Remote Betting Intermediary’s Licence No. 1010113 and for casino games, VAT Registration No. EU372006616.
3. Changing the Terms of Use
3.1 We reserve the right to make changes to the Terms of Use at any time. We will ensure that any significant changes to the Terms of Use will be notified to you by an appropriate method (for example, by email or via a notice on the Website) before such changes come into effect. It is your responsibility to ensure that you agree with any significant changes made to the Terms of Use and your continued use of the Website will be deemed to be your acceptance of any changes that we may make.
4. Access to and use of the Website
4.1 Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw, suspend or amend any aspect or feature of the Website without notice. If the need arises, we may suspend access to parts of our Website or the entire Website for maintenance purposes. We will not be liable if, for any reason, our Website is unavailable at any time or for any period.
4.2 We may, in our absolute discretion, change the content (including betting products or elements of the betting product) of our Website at any time (provided such changes do not affect games and/or bets already in progress).
4.3 You shall use the Website for your own personal and non-commercial use only and shall not be allowed to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.
4.4 You shall not use the Website for any purpose which is or is likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which could cause offence.
4.5 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website.
4.6 You are solely responsible for making all arrangements necessary for you to have access to the Website. We will not be liable for any losses caused to you by the internet or any telecommunications service provider which you have engaged in order to access the Website.
4.7 We cannot guarantee that our Website will be compatible with any hardware or software that may be used by visitors to the Website.
4.8 If you want to report an error or have any questions please contact the Customer Support Team. Please note that any calls to our Customer Support Team may be monitored or recorded for training and quality management purposes and to assist us in quick and effective resolution of queries.
4.9 We recognise that gambling can become a problem for some users. We provide users with the facility to exclude themselves from using the Website and our services or to use other responsible gambling tools that we offer, such as time-outs or setting financial limits in relation to their gambling. Some tools we offer can be applied across other accounts that we are able to identify as belonging to you across the Group. However, identifying your accounts relies upon the information registered being identical across such accounts. We cannot be held responsible if you have provided non-identical personal details across such accounts.
5. Registration and Account Security
5.1 By opening an account with us and/or by using the Website you warrant that you:
5.1.1 are at least 18 years of age and above the legal age for gambling in the jurisdiction you are a resident;
5.1.2 are legally capable of entering into binding contracts;
5.1.3 have not excluded yourself from gambling and neither we nor any other operator has excluded you from gambling (see clause 15 - self exclusion);
5.1.4 are a resident in an area that permits gambling to occur; and
5.1.5 are not restricted from opening an account under the 'Restricted Territories' section of the Website.
5.2 In the event we discover you are under 18 or the legal age for gambling in the jurisdiction you are resident your stake will be returned to you and we shall not be obliged to pay any winnings which might otherwise have been payable in respect of the bet.
5.3 In the event of any of the other warranties set out in clause 5.1 proving to be false your stake will be forfeited and we shall not be obliged to pay any winnings which might otherwise have been payable in respect of the bet. We may also report the matter to the police, parents and the appropriate regulatory authority.
5.4 Gambling whilst under the age of 18 (or the legal age for gambling in other jurisdictions where relevant) is a criminal offence and we take our responsibilities to prevent access by under 18s very seriously. Electronic age verification checks are carried out and whilst we aim to make the process as seamless and unobtrusive as possible it may be that further information will have to be obtained direct from you.
5.5 We may need to verify your age and to do so we will forward your name, address and date of birth to a third party to electronically verify these details. A record of the search (but not that it was carried out by Ladbrokes) may be retained and this information may be used in the future by other businesses who use the service for the same purpose and with whom you do business. The third party that we use is fully aware of its obligations under the Data Protection Act and will always act in accordance with its provisions. We reserve the right to request documentation from you in order to complete verification checks.
5.6 We may, on opening of an account or at any time, request that you provide us with documentation and/or information to complete our verification checks. This may include requests for documents or information to ascertain the following (non-exhaustive list): your identity; name; age; address; country of birth; payment methods; income; domestic identification. Failure to provide any documentation or information requested promptly may lead to account restrictions, suspensions and/or closure, retention of funds and disclosure to relevant authorities.
5.7 It is your responsibility to ensure that all details you provide us in satisfaction of our verification checks are kept up to date in order to ensure that you are able to receive important account related notifications.
5.8 Any verification information you send to us may be shared with the Ladbrokes Group where you have accounts with any of our other brands.
5.9 Customers located in Great Britain may only start using our services after we have successfully completed all account opening verification checks.
5.10 You are not permitted to open an account with us if You are:
(i) an officer, director, employee, consultant or agent of Entain plc or one of its direct or indirect subsidiaries (the “Group”);
(ii) a supplier or vendor of the Group; or
(iii) if you are a bookmaker, betting agent or a person otherwise involved in the creation, organisation or execution of an event on which we accept bets (including but not limited to sportspersons, athletes, officials, members of sports clubs and/or leagues)
6. Restricted Territories
6.1 We have restrictions in regards to opening accounts and taking bets from residents outside of the United Kingdom. Please refer to the Restricted Territories section of the Website.
6.2 We constantly review our ability to offer gambling facilities within territories that are not already included in our ‘Restricted Territories’ section of the Website. When we are no longer able to offer gambling facilities in a specific territory (whether for legal or regulatory reasons or otherwise) we will update the 'Restricted Territories' section of the Website accordingly.
6.3 When a new territory is added to the ‘Restricted Territories’ section of the Website, all accounts relating to customers residing in that territory will be closed with immediate effect. Should a customer residing in a newly restricted territory have placed any bets in relation to events which have not yet taken place at the time at which the territory became a restricted territory, we reserve the right to treat such bets as void, with the stake being returned to the customer. Where a customer has a cumulative/multiple bet with concluded selections that have settled and selections that have yet to take place at the time at which the territory became a restricted territory, we will remove those selections which have not yet settled from the betting slip and settle the bet as it stands by re-calculating the odds accordingly. Any outstanding account balance will be paid to you in accordance with section 8 'Depositing and Withdrawing funds' of these Terms and Conditions and where this is not possible by a method of payment determined by us.
6.4 The availability of the Website does not constitute an offer, solicitation or invitation by us for the use of betting, gaming or other services in any jurisdictions in which such activities are prohibited by law. Under no circumstances will we be liable for any breach of state or country law that may occur as a result of your usage of the Website.
7. Opening and Maintaining your Account
7.1 Customers may open only one account. Should we identify any customer with more than one account we reserve the right to close such accounts.
7.2 You must ensure that the details provided when opening an account (including but not limited to your address (meaning your usual place of residence), telephone number and email address) are accurate and kept up to date. You can access and amend your own individual account information on the Website (including via your mobile or tablet device), the Ladbrokes mobile and/or tablet application, the Telephone Service or in our shops.
7.3 When opening an account you are requested to choose your own username and password. You should ensure that these details are kept private, as you are responsible for all bets placed on your account, where the correct security information has been provided. If you lose, or forget, your username and/or password, or if you believe that a third party is aware of them, you should contact us immediately so that new security details can be allocated to you. These new details will be emailed to you.
7.3.1 If another person accesses your account you are solely responsible for all their actions whether or not their access was authorised by you and you hereby indemnify us and hold us harmless against all costs, claims, expenses and damages arising in connection with the use of or access to your account by any third party.
7.4 The minimum deposit amount is dependent on the type of payment method you choose (see the Payments section of the Website) and you can only bet up to the amount available in your account. We reserve the right to change the forms of payment (for example, debit cards) that we may accept from time to time. Interest is not paid on monies held in your account.
7.5 From time to time we offer bet incentives for new accounts. You are not eligible to receive new account offers if you are one of our existing customers.
7.6 Customer funds are held in a separate account, legally recognised as separate from the company. The money in this account is controlled by an independent trustee and is also checked by an external auditor. This provides a high level of protection. For further information please refer to the Gambling Commission's web site.
7.7 We may place restrictions on your account in order to comply with our legal and regulatory obligations, this could include deposit restrictions and restrictions on the bonus offers that you can participate in. We will not be responsible should these restrictions, which may include Safer Gambling measures, affect your ability to complete the requirements of this promotion and/or to release any bonus, benefits or prizes.
8. Depositing and Withdrawing Funds
8.1 We do not charge for deposits made by bank transfer, or debit card. We do not accept deposits using credit cards from customers in the United Kingdom or Republic of Ireland whether directly, or indirectly via an electronic service provider or eWallet.
8.2 We do not charge you for withdrawals to debit cards or via bank transfer to bank accounts.
8.3 Your account should not be used as a banking facility and deposits should only be made with a view to using funds to place bets. Should you make repeated deposits and withdrawals without commensurate bets being placed, we reserve the right to pass on to your accounts, without prior notice, any bank charges we have incurred before closing the account.
8.4 Account facilities are provided to you solely to enable you to place bets or participate in poker or casino games. If you, for whatever reason, appear to be depositing or withdrawing money without genuine play, you will be liable to have your account suspended and the circumstances investigated. This may result in a report to the necessary authorities (see our responsibilities under the anti-money laundering regulations) and/or the account being closed.
8.5 Withdrawals via bank transfer to international accounts and all Western Union payments (deposits and withdrawals) attract bank/Western Union charges that may vary according to the amount of money transferred and are met by you.
8.6 We, in our absolute discretion and without giving reason, reserve the right to refuse to accept any type of payment presented to us irrespective of whether we have previously accepted such payment type from you or would usually accept that payment type from any customer.
8.7 You are able to withdraw any funds in your cash balances (this will also include any winnings realised from stakes using your own funds) at any time. However, please note that in circumstances where you withdraw funds in your cash balances that are committed and are being used to stake as part of an active bonus/promotional offer:
8.7.1 where the withdrawal amount requested is less than the full amount in the relevant cash balance, we may charge you a reasonable processing fee (reflecting the processing charges we incur) for processing the withdrawal request. This processing fee will be communicated to you when you make your request to withdraw; and
8.7.2 all corresponding bonus balances and/or bonus pending winnings will be forfeited in full.
8.8 Where more than one payment method has been used we reserve the right to ensure that payouts are made in accordance with rules designed to minimise fraud. This can include partial payments to previously used deposit types, where applicable
9. Payment of Winnings
9.1 Returns due on bets placed will be added to your current deposit balance once the bet has been settled. This balance will remain in your account unless you submit a request that part, or all, of the outstanding balance is returned to you. If your balance is zero, you will be required to transfer more funds before you are able to place any further bets. Under normal circumstances your processed funds will leave us at the close of business each bank working day and will be processed as follows. However please note that in some instances, there may be a delay of up to 5 working days whilst the bet validation and security checks are completed:
9.1.1 Debit cards: funds will be paid back to your registered card and will be subject to the clearance period (normally three working days but it can be more) of the issuing bank or building society;
9.2 For all the above methods if you wish to withdraw in excess of £5,000 per day you should contact our Customer Support Team
9.3 You are responsible for reporting your winnings and losses, if such reporting is required by your local law or tax or other authorities.
9.4 In accordance with section 17(2) of the Race Betting and Lottery Act, since July 2012, a 5% customer levy on stakes applies to all sports betting in Germany (both online and offline). This means that 5% will be deducted from the payout on all winning bets before the net winnings are credited to customers' accounts. The tax covers anyone resident in Germany at the time of placing the bet. In the case of losing bets, Ladbrokes will continue to cover the full amount of tax. Online casino games are not affected by the change.
10. Placing a Bet
10.1 You must exercise your own judgement in choosing to place a bet. You acknowledge that, in placing your bet, you are not relying on any statement of any of our employees relating to the subject matter of the bet. We reserve the right to refuse part or all of a bet.
10.2 You agree to fulfil any payment obligations on you set out in these terms and conditions in accordance with the Terms of Use. You agree you are solely responsible for any bets placed on your account with us.
10.3 Once you have placed your bet and you have received confirmation that your bet has been accepted, it is too late to cancel the bet (unless we, in our absolute discretion, provide permission to cancel or change the bet). In the event there are any issues when you click the “place bet” button you should receive an error message. Issues could include (but are not limited to) a price change or the suspension of the market you are betting on, or a loss of connectivity. Successfully placed bets will return a bet placed message including a bet receipt. Bets that are requested may sometimes be referred for review and then accepted with a delay. In-play bets may also be subject to a delay. In these instances a bet receipt may not be immediately presented but the bet may still be accepted after a period of minutes and the receipt subsequently made available.
10.4 When betting through the Website you will know that your bet has been processed when after clicking OK to process your bet, your betting slip reappears with confirmation that your bet has been placed. Your betting slip will also have a receipt number individual to that slip, which confirms that the bet has been accepted. Closing a browser or app used to place a bet does not cancel the bet. In the event your browser or app is closed for whatever reason after submitting a bet but before a confirmation is received, your bet will be processed as normal although you might not receive a bet receipt. On re-opening your browser or app you can check whether a bet has been successfully placed by visiting the “my bets” section of the Website and checking your bet history.
In rare circumstances (for example due to connectivity issues) error messages may indicate a bet has not been placed. Where you are uncertain whether a bet has been accepted or not you should first check in your bet history before placing same bet again to avoid duplication.
10.5 Should you have any concerns that your bet has not been processed correctly go to the 'Your Account' button at the top of the screen and enter the date when you placed your bet. Details of all bets processed will appear on your screen. Only bets that appear on your 'Account History' screen are valid transactions.
10.6 It is your responsibility to ensure that the details of any transaction which you place are correct. For bets placed through the Website, you can check bets using the 'Account History' screen.
10.7 Bets placed by debit card do not become valid until we have received payment. If payment has not been received before the event commences, then that bet is automatically void.
10.8 Where bets are taken after the start of an event, bets will stand if nothing has happened which would significantly alter the chances of the selection winning or losing (with the exception of in play bets which may be placed during an event). For example, we would allow a football bet to stand (win or lose) if there had been no goal or sending off in the game. All bets placed after the result of an event is known will be void win or lose.
10.9 No account restrictions will be enforced against you after you have made one or more qualifying bets as part of a bonus or promotional offer, where it would adversely affect
your ability to satisfy the conditions to qualify or fully benefit from the bonus or promotional offer available.
11. Ladbrokes Exchange
11.1 With effect from October 2020 the Ladbrokes Exchange was closed. Please contact us should you have any queries.
12. Maximum Payout
12.1 The maximum amount that we shall be obliged to pay to you in respect of any one bet or spin shall be limited to the following amounts:
12.1.1 'Sportsbook' betting through the Website is set out here;
12.1.2 'Poker' betting through the Website is £100,000;
12.1.3 'Casino' betting through the Website is £250,000;
12.1.4 'Bingo' betting through the Website is £250,000;
12.1.5 'Live Casino' betting through the Website is £250,000;
12.1.6 'Virtuals' betting through the Website is £250,000;
12.1.7 'Games' betting through the Website is £250,000; and
12.1.8 'Slots' betting through the Website is £250,000.
The above figures do not include any potential Progressive Jackpot winnings.
Should you win the jackpot at Ladbrokes Casino, you will receive the amount that is displayed in Chips within the progressive game that you are playing at the time of your win.
12.2 You acknowledge and agree that for certain products your approved staking level may mean that you have the opportunity to win more than the amounts set out in Clause 12.1 above. Even where your approved staking level may give you the opportunity to win a higher amount, you agree that Ladbrokes shall only be obliged to pay to you the maximum amounts specified in Clause 12.1 above.
13. Cash Out and Edit My Acca
Cash Out
13.1 ‘Cash Out’ is a function which allows you to take a return on your bet prior to the market(s) in which you placed the bet closing.
13.2 Ladbrokes’ Cash Out offer is available to customers on the Website and also to The Grid customers betting in shop and cashing out via the mobile application or mobile site; on selected Sports markets, on single Sportsbook bets and Sportsbook single line multiple bets (i.e. accumulators) comprised solely of selections from markets where the Cash Out functionality is available. It is not available for full cover bets (e.g. trixies, Lucky 15s, Heinz etc)
13.3 Whilst we will endeavour to make the Cash Out functionality available wherever possible, the Cash Out service may be unavailable from time to time and Ladbrokes provides no guarantee as to its availability and shall not be liable for any losses claimed from the unavailability of the Cash Out function. We therefore recommend that you do not place bets with the intention of using the Cash Out function as a way of mitigating the liability of your bet. All bets will stand regardless of the availability of the Cash Out feature.
13.4 Following any request to Cash Out your bet, Ladbrokes will notify you whether such request was successful. Cash Out requests are not guaranteed and may be unsuccessful if for example there is a change in the market odds or the market suspends prior to the Cash Out request being processed.
13.5 In the event your Cash Out request is unsuccessful, a message will be shown which gives the reason why and a new Cash Out offer may be offered to you.
13.6 In the event your Cash Out request is successful, a ‘success’ message will be displayed and your bet will be settled immediately and the Cash Out value returned to your account. Following a successful request to Cash out, the Cash Out value returned to your account will be the higher of i) the amount shown on the Cash Out button or ii) in circumstances where the Cash Out Value increases during the period between your initial request to use the Cash Out functionality and your subsequent Cash Out confirmation, the increased sum. The Cash Out value returned is inclusive of the original stake.
13.7 When customers successfully Cash Out this shall constitute a settlement of the original bet and any subsequent events will have no impact on the amount returned to your account. All Cash Out transactions remain subject to Ladbrokes’ standard settlement and bet acceptance rules set out in these Terms and Conditions.
13.8 In the unlikely scenario that a Cash Out value (or a price relating to a Cash Out value) has been incorrectly offered, Ladbrokes reserves the right to take corrective measures to rectify such errors, including, where applicable, settling the Cash Out request for an amount equivalent to the Cash Out value which would have been available in the absence of such error.
13.9 We reserve the right to amend, suspend or remove Cash Out availability at any time on any market or to any customer.
Edit My Acca
13.10 'Edit My Acca' is a function that allows you to remove selection(s) from an active football accumulator prior to the market(s) on which you placed your bet closing. This is achieved by replacing your existing bet with the remaining selections of your football accumulator in a new bet. The 'Edit My Acca' function offers you the opportunity to settle your first bet using Cash Out. The sums returned from settling the first bet using Cash Out are then used as the stake for a new bet based on the remaining selections of your active football accumulator.
13.11 The Edit My Acca function is available on Digital Sportsbook single line multiple bets (doubles and upwards) comprised solely of selections from sports markets where the Cash Out function is available. Save as otherwise stated in clauses 13.10 to 13.12 (Edit My Acca), the terms and conditions in relation to Cash Out apply equally to the Edit My Acca function (where relevant).
13.13 Whilst we will endeavour to make the Edit My Acca function available wherever possible, the Edit My Acca function may be unavailable from time to time and Ladbrokes provides no guarantee as to its availability and shall not be liable for any losses claimed from the unavailability of the Edit My Acca function. We reserve the right to amend, suspend or remove the Edit My Acca function at any time on any market or to any customer.
14. Account Correction
14.1 Where, in respect of any Product or an event within a Product, we make an error (whether human or otherwise), we will be entitled to declare the transaction void and withhold any payments. If we wrongly pay an amount to you or we pay you more than the amount to which you are properly entitled you agree to repay to us immediately upon request from us the amount which has been wrongly paid or overpaid to you. We have the authority to adjust your account to reflect the true outcome and rectify the error. An example of such an error might be where a price is incorrect, a bet is late, a failure occurs in one of our systems or where we enter a result of an event incorrectly.
15. Self-Exclusion
15.1 We offer a self-exclusion facility to help you if you feel that your gambling is out of control and you want our assistance to help stop. At your request, we will prevent you from using your account for a minimum period of 6 months, and between 6 months and up to 5 years for UK customers only and we will take reasonable steps to prevent the opening of new accounts.
15.2 Accounts that have been self-excluded are unable to be reactivated under any circumstances until the expiry of the self-excluded period. At the end of the period, you may request reactivation of your account by contacting our Customer Support Team and satisfying certain reactivation checks.
15.3 Our self-exclusion involves a joint commitment from us and you. We will take reasonable steps to prevent you re-opening your account or opening new accounts. However, during the period of your exclusion, you must not attempt to re-open your account or to try and open new accounts.
15.4 Having implemented reasonable checks and safeguards to ensure that whilst you are self excluded you cannot open an account we cannot be held liable to you or any third party if you are able to continue to gamble on the Website, using the Telephone Service, in our shops or you continue to gamble on any third party's website or premises.
15.5 To use our self-exclusion facility and in order to ensure that any accounts you have chosen to be excluded from have been closed, subject to the Self Exclusion agreement, please call us or send an email to responsible.gambling@ladbrokes.com with details of all the accounts, account numbers and/or usernames you have and the period that you wish the self-exclusion to apply. If a specific period is not given, we will exclude you for the minimum period of 6 months.
15.6 According to your request we will either: (i) extend your self-exclusion with Ladbrokes and Betdaq; or (ii) apply your self-exclusion to all the brands run by our group that are available to users in Great Britain, including but not limited to: Betdaq, Bwin, Coral, Ladbrokes, Sportingbet, Foxy Casino, Gala Casino, Gala Spins, Party Casino, Cheeky Bingo, Foxy Bingo, Gala Bingo and Party Poker
15.7 Online “GAMSTOP” Self-Exclusion Service
15.7.1 In addition to our own internal self-exclusion facility detailed in paragraph 16.1, we are registered with the self-exclusion service provided by The National Online Self Exclusion Scheme Limited (“GAMSTOP”). Successfully registering with the GAMSTOP self-exclusion service will prevent you from accessing all online gambling websites and apps run by companies licensed as members of the service. You can find out more details about the GAMSTOP self-exclusion service by visiting www.gamstop.co.uk.
15.7.2 In circumstances where you successfully register to use the GAMSTOP self-exclusion service, we will take all reasonable steps, whilst your self-exclusion is “active”, to prevent you from accessing your online accounts, or opening new online accounts, using our online gambling website, telebetting service and apps (this will also include opening/accessing accounts in-shop in circumstances where these accounts are linked to your online accounts).
15.7.3 We are only able to operate self-exclusion under the GAMSTOP self-exclusion service on the basis of information you provide to GAMSTOP as part of your registration to use the GAMSTOP self-exclusion service. We will not be responsible for any failure on our part to spot any errors made by you or GAMSTOP when providing this information.
15.7.4 You are reminded that it is in your interests to provide GAMSTOP with truthful and accurate details, consistent with those which you use/have used to set up any online accounts with us. It is your responsibility to keep the information provided to GAMSTOP up to date. We will not be responsible for you failing to keep this information up to date.
15.7.5 The GAMSTOP self-exclusion service will only prevent you from accessing those online accounts that match the details you have provided to GAMSTOP as part of your self-exclusion application. Similarly, the GAMSTOP self-exclusion service will only prevent you from opening new online accounts where the personal information you provide to us matches the details you have provided to GAMSTOP as part of your self-exclusion application. We will not therefore be responsible for failing to prevent access to your online accounts or prohibiting the opening of new online accounts, in circumstances where inaccurate, inconsistent and/or incomplete information is provided to us and/or GAMSTOP.
15.7.6 Please note that under the Terms of Use you agree with GAMSTOP, your self-exclusion will be activated as soon as possible after your application has been processed. Whilst GAMSTOP make every effort to do this within 24 hours, this cannot be guaranteed. However, once the self-exclusion has been successful and is activated on GAMSTOP’s operating systems, the self-exclusion will take effect on our operating systems (albeit you are strongly advised to also inform us of your participation in the GAMSTOP self-exclusion service – please see paragraph [15.7.8] below).
15.7.7 To ensure that you get the full benefit of the self-exclusion facility available under the GAMSTOP self-exclusion service, you are advised to also contact the online gambling operators you use to confirm that your application to register with the GAMSTOP self-exclusion service has been successful. You can contact us by email at the following address: responsible.gambling@ladbrokes.com
15.7.8 When contacting us to confirm that your application to register with the GAMSTOP self-exclusion service has been successful, please confirm the following information (you are reminded that the information you provide to us and GAMSTOP must be accurate, consistent and complete to ensure you can fully benefit from the GAMSTOP self-exclusion service):
15.7.8.1 name;
15.7.8.2 online account username;
15.7.8.3 address; and
15.7.8.4 date of birth.
You should also provide us with any postcodes you have previously lived at together with any usernames, email addresses and mobile numbers you currently use or have previously used.
15.7.9 By contacting us to confirm that your application to register with the GAMSTOP self-exclusion service has been successful, we will be able to put in place measures and arrangements for the following:
15.7.10 Subject to our rights under any terms and conditions you have agreed with us permitting us to withhold any funds from your online accounts, the full balance of your online accounts will be returned to you within 10 working days via the current active payment method linked to your online accounts (albeit please note that in circumstances where you have any outstanding bets in place at that point at which your self-exclusion takes effect on our operating systems, due to the outcome not yet being determined, any potential returns due from these bets will be returned within 10 working days of the outcome being decided); and
15.7.11 You will not receive from us any direct online marketing materials in relation to our online products, promotions and/or services.
15.7.12 After expiry of the minimum exclusion period agreed between you and GAMSTOP, you will be required to contact GAMSTOP direct to arrange for your self-exclusion to be deactivated. Whilst GAMSTOP make every effort to deactivate your self-exclusion as soon as possible, this cannot be guaranteed. Please note that we cannot process deactivation on your behalf. All requests to GAMSTOP for deactivation of your self-exclusion will also be subject to a 24 hour “cooling-off” period. Once your self-exclusion has been successfully deactivated, you will be able to access your online accounts/open new online accounts with us. In circumstances where you do not contact GAMSTOP to deactivate your self-exclusion after the period of exclusion you have agreed with GAMSTOP expires, your self-exclusion will continue for a further 7 years, after which the self-exclusion will be deactivated.
15.7.13 You agree not to attempt to open new online accounts, log into any of your existing online accounts, or in any other way try to circumvent GAMSTOP’s or our operating systems/mechanisms for the duration of your self-exclusion. The GAMSTOP self-exclusion service is intended to assist you with responsibly managing your online gambling with us. As confirmed in GAMSTOP’s Terms of Use, the service is not intended to function as a replacement for willpower, is not “foolproof” and we cannot therefore guarantee that it will always result in you being denied access to your online accounts, or refused when applying to open new online accounts.
15.7.14 Having implemented reasonable checks and safeguards to ensure that whilst you are self-excluded under the GAMSTOP self-exclusion service you cannot access an existing online account or open a new online account with us, we cannot be held liable to you or any third party if you are able to continue to gamble using our online gambling website, telebetting service and/or apps (this will also include opening/accessing accounts in-shop in circumstances where these are linked to your online accounts).
15.7.15 In addition, in no circumstances will we be liable to you or any third party if you are able to access your online accounts or open new online accounts during a period of self-exclusion under the GAMSTOP self-exclusion service for reasons outside of our reasonable control. This will include circumstances where the operating systems utilised by GAMSTOP fail to properly and/or instantaneously identify you and/or your online accounts as subject to self-exclusion when you attempt to use our online gambling website, telebetting service and/or apps (this will also include when you try to open/access accounts in-shop in circumstances where these are linked to your online accounts).
16. Errors in relation to Sportsbook markets
16.1 This clause relates to errors made in Sportsbook markets.
16.2 We make every effort to ensure that we do not make errors in accepting bets. However, if as a result of human error, system problems or an error where odds are incorrectly displayed in third party odds-comparison websites, a bet is accepted at a price (which includes the odds, handicap provisions and other terms or details of the bet) that is either:
16.2.1 materially different from those available in the general market at the time the bet was made;
16.2.2 clearly incorrect given the chance of the event occurring at the time the bet was made,
then we will pay winnings at the correct price.
16.3 To establish the correct price we will consider prices available in the general market at the time the bet was made, including the prices offered by William Hill and Coral. Examples of circumstances where this would apply are:
16.3.1 the price is recorded as 100-1 when the price on offer in the general market is 10-1; or
16.3.2 the margins for handicap betting have been reversed.
16.4 If a bet is accepted in error by us on an event or outcome for which no Ladbrokes prices are available the bet will be void and your stake returned.
17. Errors in relation to Exchange markets
17.1 Should you become aware of any error relating to the Ladbrokes Exchange prior to its closure please contact us.
18. Termination of Account
18.1 We reserve the right to close your account at any time for any reason. If we terminate your account for any reason the provisions set out in Clause 19 shall apply.
18.2 You may close your account at any time. You should indicate your desire to close your account in writing, via e-mail, fax or letter (using our Contact Us section of the Website). In this case, you shall be sent any balance remaining in your account by a method of payment determined by us. If you have placed any bets in relation to events which have not yet taken place at the time of you closing your account such bets shall still stand, and if such bets subsequently win, the corresponding sums shall be sent to you once the outcome of the bet is known.
18.3 If You do not place any cash wagers or bets using Your Account for a period of 12 consecutive months, it will be classified as ‘inactive’. You will be notified via email when Your Account becomes inactive. Once an account is inactive, where feasible, We shall make an attempt to cash out any balance in Your Account to Your last known payment method. You may also cash out your balance at any time by logging in and making a withdrawal. If Your payment method has expired or your balance is below the minimum withdrawable amount, You will have to make a deposit with a new payment method and then withdraw that deposit and any additional balance to the new payment method.
18.4 Where We are unable to successfully cash out for whatever reason and after advance notification to Your registered email address We shall, after 30 days of being inactive start charging a monthly administration fee of £5.00 (the ‘Inactive Account Fee’). The Inactive Account Fee shall continue to be charged until the earlier of: (i) Your Account being reactivated by You logging on and depositing or placing a cash wager or bet; (ii)Your balance reaching £0.00;
18.5 You may reactivate Your Account by logging in and depositing or placing a cash wager or bet. You may also request the reimbursement of any Inactive Account Fees by contacting Customer Services.
18.6 We may be required to reverify your personal details before you are able to deposit or withdraw, this will be notified to you upon account login and instructions will be provided.
19. Consequences of Termination
19.1 Subject to this clause 19, you agree that we shall not be liable to you for any termination of your account or your use of the Website.
19.2 Your sole remedy in the event of termination of your account shall be the re-imbursement of any undisputed account balance you may then have and we shall have no further liability to you whatsoever. Where we terminate your account due to you breaching any of these Terms and Conditions or where the territory in which you reside becomes a Restricted Territory (in accordance with Clause 6) and you have placed any bets in relation to events which have not yet taken place at the time of the termination of your account, we reserve the right to treat such bets as void, with the stake being returned to you. Where a customer has a cumulative/multiple bet with concluded selections that have settled and selections that have yet to take place at the time at which the territory became a restricted territory, we will remove those selections which have not yet settled from the betting slip and settle the bet as it stands by re-calculating the odds accordingly. Any outstanding account balance will be paid to you in accordance with section 8 'Depositing and Withdrawing funds' of these Terms and Conditions and where this is not possible by a method of payment determined by us.
19.3 Upon termination of your account, you agree and acknowledge that your rights to use the Website shall immediately terminate and you will remove any software provided to you or downloaded from the Website.
20. Information we collect about you
20.1 It is your responsibility to ensure that your personal account details and personal information is kept up to date. We reserve the right to suspend or terminate your account if this information, which includes your username and security questions, is deemed to be offensive or inappropriate.
20.2 We process information about you in accordance with our Privacy Policy. Our Privacy Policy forms part of these Terms of Use and contains details on the types of information we collect and what we do with that information.
20.3 We are entitled to share the information we hold on you which includes personal data and betting history with the regulator, sporting bodies and other bodies, including the police, in order to investigate fraud, money laundering or sports integrity issues and to comply with our regulatory duties.
20.4 The use of Bot software programs is prohibited and we deem its use detrimental to other players. Our software may perform any or all of the following functions in order to detect the use of illicit automated programs and ensure that we maintain a 'cheat free' environment for all users: (1) scan your list of active software applications while you are using the Services; (2) scan your list of active processes while you are using the Services; and (3) scan the files in your Services and site-related program folders to ensure that only 'non-hacked' versions of our software are being used. If any of the foregoing processes reveals a suspect application or process, Our software may scan the files associated with the suspect application or process and compile a composite mesh (i.e., a profile that characterizes the files associated with the application or process) to be matched against profiles for known illicit automated programs. Our software will not perform any random search of large portions of Your hard drive, equipment or files, and it will not transmit any information to Us or to any third party other than the information necessary to identify use of illicit automated programs as described above. Our software will not alter any files or information on Your computer or other equipment and will not interfere with the operation of any of Your applications. You may terminate use of Our software at any time by uninstalling Our software package. We rely on legitimate interest to carry out this processing and We aim to provide a safe and fair gaming platform for all our players.
21. No Warranty
21.1 We will endeavour to provide the Website using our reasonable skill and care. We make no further warranty or representation, whether express or implied, in relation to the Website. All implied warranties or conditions of satisfactory quality, fitness for purpose, completeness or accuracy are hereby excluded to the fullest extent permitted by law.
21.2 We make no warranty that the Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials or as to results or the accuracy of any information obtained by you through the Website.
21.3 In the event of systems or communications errors relating to the generation of random numbers, bet settlement or other elements of the betting product, we will not be liable to you as a result of any such errors and we reserve the right to void all bets on the draws in question.
21.4 In rare circumstances, a game may display an incorrect outcome that may include, but is not limited to: an incorrect result; an incorrect payout amount; an incorrect bonus/jackpot win; a graphics error affecting the symbols, characters, numbers, bonus features, wheels, reals, speed and/or any other feature of a game. In the event of a dispute, the result recorded on the game server will stand as the correct outcome. Nothing in this clause shall affect our rights as set out in clause 14.1.
22. Intellectual Property Rights
22.1 You acknowledge and agree that all intellectual property rights in our Website, its contents (including any software) and in the content published on it shall remain at all times vested in us or our licensors. These intellectual property rights include, without limitation, copyright, trade marks, the underlying software, the design, graphics, layout, look and feel and structure of our Website, database rights, design rights, domain names and rights to goodwill and/or to sue for passing off. You are permitted to use this material and content only as expressly authorised by us or our licensors.
22.2 You acknowledge and agree that the material and content contained within our Website is made available for your personal non-commercial use only and that you may only download such material and content onto only one computer hard drive for such purpose. Any other use of such material and content is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with or create derivative works of such material and content.
23. Downloads
23.1 For certain of our betting products and services offered through our Website you may need to download software in order to use them and we will licence the software to you (or sub-license to you, to the extent the software is owned by a third party). The terms upon which you may download and use any such software will be made available to you at the time of download and must be accepted by you prior to your use of that software.
23.2 Downloads may involve placing files and installation software on the hard drive of your computer. Convenient locations for storing the software may be suggested during the download and installation procedure but it is your responsibility to store the software in accordance with the exact nature and set-up of your individual computer. We shall not be responsible for incorrect storage of the software in files/folders where it may interfere with the start up, running and third party software procedures of your computer.
23.3 23.3. You shall not:
23.3.1 interfere with, modify or reverse engineer any software provided to you by us and/or any third party, except as permitted by law; or
23.3.2 copy or use any software, without our or the third party software providers written consent.
23.4 Any material downloaded or otherwise obtained through the use of our Website is done at your own discretion and risk.
23.5 You will be solely responsible for any damage to your computer system or for any loss of data that results from the download of any such material.
24. Links from our website
24.1 Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of these sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them or their use of any information they may acquire about you (including personal data).
24.2 A link from our Website does not constitute an endorsement by us of the use of that link, the company or organisation behind that link or the contents of the website reached using that link.
25. Uploading Content to our Website
25.1 Some of the betting products and services made available on the Website provide functionality for you to utilise your own content in conjunction with our online products and services ("User Content"). You retain ownership of your User Content. You understand and agree that you are solely responsible for your User Content and we do not endorse any User Content and expressly disclaim any and all liability in connection with User Content.
25.2 Where you utilise User Content in conjunction with our online products and services you warrant and represent that the User Content:
25.2.1 is an original work created by you or you have the express consent of the owner of the User Content in such manner;
25.2.2 does not infringe any third party intellectual property rights or rights of privacy anywhere in the world;
25.2.3 does not contain any derogatory, offensive, indecent, inappropriate or defamatory material or statements;
25.2.4 does not contain any computer virus, trojan horse, or any other form of malicious computer code which would disable, disrupt, harm or impede our Website or any software, data or hardware owned or operated by us; and
25.2.5 complies with all applicable laws and regulations including, without limitation, data protection and privacy laws.
25.3 We reserve the right (but are not obliged) to decide whether User Content complies with the Terms of Use and may terminate, in our absolute discretion, your account and/or your ability to utilise User Content in conjunction with the Website at any time without prior notice.
25.4 Any User Content you upload to our Website will be considered non-confidential and non-proprietary, and we and our sub-licensees have the right to use, copy, distribute and disclose to third parties any such User Content for any purpose. By uploading User Content to our Website, you are automatically deemed to have granted us a licence to use and sub-licence that User Content as we see fit, including for commercial purposes.
26. IT Failures
26.1 We cannot be held responsible for a bet not being placed or a bet not being matched for any reason or you being disconnected from the Website, including but not limited to computer malfunctions and failure of telecommunications services, internet connections.
26.2 Despite our best efforts, there may be times where our services are subject to system failures, software or hardware errors, bugs, virus, game error (meaning a change in the expected functioning of the game whatever reason) or other types of fault (“Error”). We will do our best to minimise Errors and when they do occur, we will seek to place you in the position you were in before the Error occurred where possible to do so. Where this is not possible we may void any bet or wager placed on any of our products.
We will not be responsible for any loss of winnings that relate to the Error.
26.3 We regret the imposition of the above, however it is necessary to avoid further complications. By placing any further bets on our Website, you accept the results of any previous bet. As such (at our discretion) the results of the previous bet are no longer in dispute and no refund or other adjustments will be granted. If you feel the result of any of the games is unfair or incorrect, you should contact us immediately and report the incident.
27. Breach of the Terms of Use
27.1 You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents, suppliers, harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses including legal fees, arising out of any breach of the Terms of Use by you or any other liabilities arising out of your access and use of the Website or the Telephone Service (or by anyone else using your username and password).
28. Limitation of Liability
28.1 You agree that your use of the Website is at your sole risk.
28.2 Our maximum liability to you arising out of the Terms of Use, whether for breach of contract, tort (including negligence), or otherwise will be limited to:
28.2.1 the amount of the bet relevant to the which the liability in question has arisen; and
28.2.2 where monies paid by you into your account have been misplaced by us, the return of the same amount into your account.
28.3 We shall not be liable to you in contract, tort (including negligence), breach of statutory duty or otherwise arising for:
28.3.1 business interruption, loss of profits, revenue, business, data, opportunity, business information or goodwill; or
28.3.2 indirect or consequential loss,
arising out of, or in relation to, these Terms of Use, even if such losses are foreseeable or if we have been notified by you of the possibility of such losses.
28.4 We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and you confirm that we shall not be liable to you or any third party for any modification to, suspension of or discontinuance of the Website.
28.5 We will not be liable for any breach of the Terms of Use if such a breach is caused by a matter beyond our reasonable control, including acts of God, internet failures, computer equipment failures, telecommunication equipment or other equipment failures, electrical power failures, fire, lightning, explosion, war, flood, industrial disputes, sabotage, severe weather, or acts of local or central Government or other competent authorities.
28.6 Nothing in the Terms of Use shall exclude or limit our liability for death or personal injury resulting from our negligence or any liability to the extent the same may not be excluded or limited as a matter of law.
29. Fraud
29.1 We reserve the right to seek criminal and contractual sanctions against you if you are involved in fraud, dishonest or criminal acts and will make such reports as necessary to the authorities. We reserve the right to withhold payment to you where you are suspected of engaging in fraudulent, dishonest or criminal activities.
29.2 You shall indemnify and shall be liable to pay us, on demand, all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit and loss of reputation) arising directly or indirectly from your fraud, dishonesty or criminal actions.
29.3 Where we have reason to believe that you (or your account) are involved in fraud, dishonest or criminal acts we reserve the right to refuse a bet or any part of a bet offered to us and to void any accepted bets and withhold settlement (there may be other instances where we may void a bet as detailed under the specific sport/event rules, or as otherwise instructed by an appropriate regulator or authority).
30. Complaints, Disputes and Notices
30.1 This clause 30 explains how We deal with enquiries, notices, complaints and disputes. You may contact Us any time by emailing help@ladbrokes.com or contacting Customer Support. You may also submit notices to Us in writing to: Customer Services Manager, Suite 6, Atlantic Suites, Europort Avenue, Gibraltar, GX11 1AA. Legal notices should be sent in writing to: General Counsel, Suite 6, Atlantic Suites, Europort Avenue, Gibraltar, GX11 1AA. You may also send copies of notices to Us by using the above email address however, please note that emails will not constitute service. Any legal notices or replies from Us to You will be sent to the email address registered to Your Account.
30.2 We operate the following three-stage procedure when replying to You:
Stage 1
Your enquiry will first be reviewed and investigated by our Customer Services Team and one of our advisors (the “Agent”) will respond to you, logging all calls/messages and taking appropriate notes.
Stage 2
Should your enquiry not be resolved at Stage 1, the matter will be referred to the Agent’s Team/Line Manager. The Manager will review the matter and communicate their decision to you.
Stage 3
Should you be dissatisfied with the Stage 2 response the matter may be escalated to the Ladbrokes Complaints Team by emailing complaints@ladbrokes.com, at which time your enquiry will be recorded as either a ‘complaint’, or where the matter relates to a betting or gaming transaction, a ‘dispute’.
Upon receipt of a complaint or a dispute, the Ladbrokes Complaints Team will investigate the matter further and respond to you accordingly. This is the final stage in respect of complaints. Where you remain dissatisfied in relation to a dispute, you may escalate the matter further via our external approved alternate dispute resolution provide (see details below).
30.3 All telephone calls and email communications with You and any other person may be recorded. If the contents of these communications are disputed, then we will consult these records as necessary during Our decision making process, unless additional evidence is presented.
30.4 All discussions between You and Us relating to a complaint or a dispute, including the details of the complaint/dispute, any enquiries made and/or any customer service correspondence entered into as part of the resolution process are and shall remain confidential, with the aim of trying to resolve the dispute amicably. You agree not to disclose the existence or content of any such discussions to any third party (including to the media or on social media/chat-rooms or other similar forums), save that you may disclose the details to your advisors (lawyers, financial advisors, health professionals, insurers, etc.), any relevant regulators, law enforcement agencies, IBAS or any other dispute resolution services or as permitted by law. In the event of any unauthorised disclosure of confidential information we may place the resolution process on hold and either freeze or close Your Account.
30.5 If You are a registered UK player with Ladbrokes at the time of receipt your complaint You should receive an acknowledgement of the receipt of Your complaint within 24 hours from the time We have received Your complaint as set out above. The final position will be provided via email within eight weeks from the time it was received unless You fail to engage with the complaints process in a timely manner. In the event that more information is required from You, this period would be paused until such time that You provide it, at which point the process would continue from where it had previously stopped. Our complaints process ends if Your complaint remains unresolved eight weeks (taking into account any pauses for You to provide information) after We received it, or We reach a deadlock or final position in less than eight weeks. We will then write You a final response email on the matter..
30.6 Alternate Dispute Resolution for customers in the UK:.
You may escalate the matter externally to the Independent Betting Adjudication Service (“IBAS”). IBAS acts as an impartial adjudicator on disputes that arise between betting and gambling operators and their customers, after they have been through the operator's own internal dispute procedures and if deadlock exists. The IBAS panel of betting experts apply their specialist knowledge to the facts and will adjudicate by reference to these Terms but do not rule on complex legal issues. As well as offering effective dispute resolution procedures, IBAS also check that we have complied with the standards set by the appropriate regulatory bodies and with the IBAS Terms and conditions of registration. IBAS can be contacted at www.ibas-uk.com or via telephone on +44 (0)207 347 5883 or via post at IBAS, PO Box 62639, London EC3P 3AS. You may refer a dispute to IBAS at any time following the conclusion of our review of the dispute, so long as this is within twelve months of the date when the dispute arose.
Alternate Dispute Resolution for customers outside of the UK:
Should You live outside of the UK, You may raise your matter with the Gibraltar Gambling Commissioner should You be dissatisfied with the outcome of an enquiry. For further information on how to contact the Gibraltar Gambling Commissioner, please visit their website at https://www.gibraltar.gov.gi/finance-gaming-and-regulations/remote-gambling.
Customers in the Republic of Ireland may use the Online Dispute Resolution (ODR) platform (http://ec.europa.eu/consumers/odr/) to resolve a dispute.
31. Compliance with laws
31.1 Any betting products accessed through the Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any bets placed through the Website.
32. Withholding payment and our right to offset liability
32.1 We reserve the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred:
32.1.1 the integrity of the event has been called into question;
32.1.2 the price(s) or pool has been manipulated;
32.1.3 matchrigging has taken place;
32.1.4 you were under 18 years of age when you placed the bet;
32.1.5 you were in a jurisdiction (or a resident of a jurisdiction) that renders the provision of our products or services to you or your use of them illegal when you placed the bet; or
32.1.6 you breach clause 5.2.
32.2 At any point of the withdrawal process or at any potentially suspicious activity you may be requested to provide us with additional documentation proving your identity and address to our satisfaction, failing which we may suspend or close your account immediately.
32.3 Evidence of the above may be based on the size, volume or pattern of bets placed with us across any or all of our betting channels. A decision given by the relevant governing body of the sport in question (if any) will be conclusive.
32.4 If you owe any money to us for any reason, we have the right to take that into account before making any payments to you or permitting you to withdraw any funds from your account.
33 Severability
33.1 If any of the Terms of Use are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining Terms and Conditions which will continue to be valid to the fullest extent permitted by law.
34. Waiver
34.1 No failure or delay by us in exercising any right under these Terms of Use shall operate as a waiver of this right. Similarly, any single or partial exercise of any right shall not preclude any further exercise of any of these rights or the exercise of any other right.
35. No Partnership, Agency, etc
35.1 Nothing in the Terms of Use shall be construed as creating any agency, partnership or any other form of joint enterprise between you and us.
36. Assignment, Transfer, etc
36.1 You may not assign, transfer, charge or otherwise deal in your rights and/or obligations under the Terms of Use without our prior written consent. We are entitled to assign, transfer, charge or otherwise deal in our rights under these Terms of Use as we see fit.
37. Third Party Rights
37.1 Unless expressly stated, nothing in the Terms of Use shall create or confer any rights or any other benefits whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise in favour of any person other than you and us.
38. Law and Jurisdiction
38.1 These Terms of Use shall be governed by and interpreted in accordance with the laws of England and Wales and you irrevocably submit to the non-exclusive jurisdiction of the courts of England and Wales in relation to any dispute in relation to the Terms of Use.
39. Entire Agreement
The Terms of Use and any document expressly referred to in them and any guidelines or rules posted on our website represent the entire agreement between us in relation to the subject matter of the Terms of Use and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
You agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Terms of Use save that your agreement shall not apply in respect of any fraudulent or negligent misrepresentation whether or not such term has become a term of the Terms of Use.