General Rules

 

Introduction to Rules

"All In" or "All in Play or Not"

Acceptance and Validation of Bets

Account Corrections

Ante Post Bets

Betting In Play

Dead Heats

Disputes

Each-Way Betting

Enhanced Prices for Multiple Bets

Errors

Fraud

Maximum Payouts

Price Changes

Results

Voids

Withholding payment and our right to set off liability

Taxation of betting stakes in accordance with the racing bets and lotteries act (Germany)

Introduction to Rules



We pride ourselves on our customer service and our commitment to operating our business fairly and in a responsible way. All transactions and bets placed with Ladbrokes are covered by our rules. Changes to our rules will be communicated to you on our website, Ladbrokes.com.



You must exercise your own judgement in choosing to place a bet. You acknowledge that, in placing your bet, you are not relying on any statement of any employee of Ladbrokes relating to the subject matter of the bet. The terms of your bet may only be varied by oral or written notice given by an authorised representative of Ladbrokes. Ladbrokes reserves the right to refuse part or all of a bet.



General Rules cover all sports, but are superseded by any rules specific to individual sports.



"All In" or "All in Play or Not"



"All in" or "All in play or not" markets are markets that have been priced up to reflect the fact that the selection may not take any part in the event. Therefore if your selection does not play, or take part in the event, your bet will stand as a loser.



Acceptance and Validation of Bets



Late bets



Bets can only be placed on the outcome of a future event or race, unless we are offering special ‘betting in-running prices’ for that event or race. If Ladbrokes mistakenly accepts a bet for an event that has already started then the bet will be void and your stake returned, except in the following circumstances:




        
  • Where bets are taken after the start of an event, bets will stand if nothing has happened which would significantly alter the chances of the selection winning or losing.

  •     
  • In the case of football matches, bets will be valid if they are placed within five minutes of kick-off, providing there has been no score in the match or no player has been sent off. If a player has been sent off or there has been a goal, or a penalty has been awarded but not yet taken, then the bet will be void and the stake returned.



All bets placed after the result of an event is known will be void win or lose.



 



Late Bets via Internet and Telephone Betting



Internet bets include bets placed on any of our remote channels such as Digital TV and WAP. In the case of such bets, the bet is struck when a bet id or receipt exists in our back end systems or database.




        
  • In the case of Horse Racing, we would allow a horse bet to stand (win or lose) if only a small part of the race had elapsed and if no significant event had occurred, such as a horse falling or refusing to race.



Late Bets in our Ladbrokes Shops


Bets can only be placed on the outcome of a future event or race. If Ladbrokes mistakenly accepts a bet for an event or race that has already started then the bet will be void and your stake returned, except in the following circumstances:


        
  • In the case of horse races, if a bet is taken after the start of an event it will still be valid if it is placed before the automatic “no more bets time” recorded by our EPOS system. For horse races the following “no more bets times” will apply after the start depending on the race distance: 6 Furlongs 200 yards and under - 5 seconds; 6 Furlongs 201 yards up to 1 mile - 10 seconds; Over 1 mile up to 1 mile & 7 furlongs - 15 seconds; Over 1 mile & 7 furlongs - 20 seconds.

  •     
  • In the case of dog and virtual races, where our EPOS systems record an automatic “no more bets time”, if a bet is taken after the start of an event it will still be valid if it is placed before the automatic “no more bets time”. For dog races, the automatic “no more bets time” is set at 3 seconds after the start of the race, for virtual races the automatic “no more bets time” is set at 1 second after the start of the race.

  •     
  • In the case of football matches, bets will be valid if they are placed within five minutes of kick-off, providing there has been no score in the match or no player has been sent off. If a player has been sent off or there has been a goal, or a penalty has been  awarded but not yet taken, then the bet will be void and the stake returned. 



Account Corrections



Ladbrokes has the right to recover from you any amount overpaid and has your authority to adjust your account to reflect the true outcome and rectify the mistake. An example of such a mistake might be where a price is incorrect (see Errors) a bet is late (see Acceptance and Validation of Bets) or where we enter a result of an event incorrectly.



Ante Post Bets



Ante Post bets are accepted on the basis of ‘all in’, whether the horse or selection participates or not. This means that if the horse or selection does not run or participate in the race/event named, the bet is a loser. This applies even if the selection was not entered in the race, as long as there was the possibility that it could have been entered at a later stage.

 



Ante-Post Horse Racing



Unless advertised differently ante-post bets will be declared void in the following circumstances:




        
  • the race is abandoned and does not take place at a later date at the same venue;

  •     
  • the race is declared void;

  •     
  • the race is moved to a different venue;

  •     
  • the selection is balloted out;

  •     
  • the selection was ineligible for the race at the time the bet was struck. For example, if after all entry stages have been closed, a bet has been struck on a runner who is not in the list of entries then the bet will be considered void;

  •     
  • it is not possible for the selection to win at the time the bet was struck, for example the horse is dead;

  •     
  • the ante-post bet is offered "with a run" which is a specific ante-post bet where stakes are not lost on the non-running horse.



 



Postponed Race(s) Meetings - Races(s) Run Another Day



All Ante-post Bets Placed Before Final Declaration Stage

Bets will stand if the race is run on a later date at the same venue.



All Bets Placed After Final Declarations Stage 

If a bet is placed after the final declarations, but the race is postponed to another day, all bets will be void.



 Each-Way Ante Post bets are settled according to the Each-Way terms advertised at the time the bet was placed. Ante Post selections can be included in most types of bets, including our range of speciality bets. However, any built-in bonuses and consolations specific to certain speciality bets (such as double the odds one winner on a Lucky 15/31/63 bet) will not apply.



Betting In Play



Bet in Play is available on a number of live events. Whilst every effort is made to ensure that the prices quoted are correct, the nature of live betting (i.e. constantly changing prices), means that on occasion, the price may have changed by the time the bet is placed. The correct price at the time the bet is accepted will be used to settle the bet.



Customers should be aware that certain 'live' feeds, be they on TV, radio or the internet are subject to delays and as such they may be watching an event slightly behind or slightly ahead of other users. This includes live streaming provided by Ladbrokes.



A 'delay' is placed on all betting in play bets, the length of which varies depending on the sport.



As indicated in the Errors section, any live scores or clocks displayed on the site during a bet in play event are for guidance purposes only, and although we make every effort to ensure that this information is accurate, Ladbrokes accepts no liability should the displayed information be listed incorrectly.



Dead Heats



A dead heat in horse racing is when two or more runners finish tied for the same place in any race.



An example of this may be when two selections cannot be split by a photo finish and the course would determine both selections as the winner.



In order to calculate your returns in the event of a dead heat, you would need to divide your total stake by the number of selections which finished "tied", and then multiply by the odds at which the bet was placed.



Disputes



If you wish to make a query or complaint, as a first step you should as soon as reasonably practicable contact the shop’s Duty Manager if it is regarding a shop, or our Customer Support Team for any non-shop related points, for assistance. If you are unable to resolve your query satisfactorily with our shop manager you should then contact our Customer Support Team. If, having spoken to a member of the team, your query or complaint is not resolved, you can ask for the matter to be escalated to a manager or supervisor. Our manager/supervisor will look into your query/complaint in more detail and contact you back with a resolution within 24 hours. You will be given the name and status of the person to whom your query/complaint has been referred.



Any dispute or difference that arises out of or in connection with the Contract shall be determined by the Independent Betting Adjudication Service (IBAS) whose ruling shall be binding. If, notwithstanding the above, the customer issues Court proceedings, Ladbrokes reserve the right to apply to stay those proceedings pending determination by the IBAS. If the customer fails or refuses to follow the ruling of the IBAS, the customer will reimburse all resulting expenses (including court fees) incurred by Ladbrokes.



Please refer to our article on IBAS.



Each-Way Betting



An Each Way bet is made up of 2 parts: the ‘Win' and the ‘Place'.



Each part is an equal stake, e.g. a £1 Each Way bet will have £1 on the ‘Win' and £1 on the ‘Place' (a total stake of £2).



The ‘Win' part of your bet is on your selection to win the event, and the ‘Place' part is on your selection to finish either first or in one of the pre-determined places.



If your selection wins, both the ‘Win' and ‘Place' parts of your bet will pay out. But if your selection only places, you will lose the ‘Win' part of your bet (and lose that part of the stake) but get paid out on the ‘Place'.



The odds for the ‘Place' are given as a fraction of the odds for the ‘Win' and will be displayed to you when you place your bet.



Each-Way betting is most common in horse and greyhound racing, and is also usually available in other sports e.g. Football or Golf tournaments.



Unless otherwise advertised against the market, for horse and greyhound racing the ‘Place' part of Each Way bets will be given the following Place terms:



Non-Handicap Races




        
  • 2 - 4 Runners Win Only

  •     
  • 5 - 7 Runners 1/4 the Odds 1, 2

  •     
  • 8 or more Runners 1/5 the Odds 1, 2, 3



Handicap Races




        
  • 2 - 4 Runners Win Only

  •     
  • 5 - 7 Runners 1/4 the Odds 1, 2

  •     
  • 8 - 11 Runners 1/5 the Odds 1, 2, 3

  •     
  • 12 - 15 Runners 1/4 the Odds 1, 2, 3

  •     
  • 16 or more Runners 1/4 the Odds 1, 2, 3, 4



Things to Consider



Please Note: Non-runners in a race can affect the Each-Way terms of your bet.


For example, if your bet is placed in an 8 runner race, and a horse later withdraws reducing the field to 7, the Each-Way terms will change from 1/5 odds first 3 places to 1/4 odds on the first 2 places only. Similarly, if a race is reduced from 5 runners to 4, the place terms will change from 1/4 odds for the first 2 places, to 'Win only'.



Enhanced Multiples / Price Boost Multiples



Horses & Greyhounds



Unless otherwise stated (onsite and/or within specific marketing) where special multiples are available (ie: Doubles, Trebles and upwards) the following rules will apply:



Win bets only are accepted. Any Each Way bets taken in error will be settled to win.

If any of the featured horses and greyhounds are non-runners all bets will be settled on the remaining selections at SP.

For greyhounds If any non-runners or reserves are involved in the selected races, all bets placed prior to non runner will be settled at SP.



Football and All Other Sports



Unless otherwise stated (onsite and/or within specific marketing), in the instance where one selection of an enhanced/price boosted multiple does not take place,participate or start (e.g. match abandoned) the bet will be voided and stakes returned to your account.



Errors



Ladbrokes make every effort to ensure that we do not make errors in accepting bets. However, if as a result of human error or system problems a bet is accepted at a price that is:




        
  1. materially different from those available in the general market at the time the bet was made; or

  2.     
  3. clearly incorrect given the chance of the event occurring at the time the bet was made



then Ladbrokes will pay winnings at the correct price.



Where an incorrect handicap is displayed as a result of a technical or manual inputting error, we reserve the right to settle any affected bets at corrected odds to reflect those odds that would have been available had the incorrect handicap line been offered knowingly.



To establish the correct price Ladbrokes will consider prices available in the general market at the time the bet was made, including the prices offered by William Hill, Betfred, Bet Victor, Paddy Power and Bet365.



Examples of circumstances where this would apply are:




        
  1. the price is recorded as 100-1 when the price on offer in the general market is 10-1

  2.     
  3. the margins for handicap betting have been reversed



If a bet is accepted in error by Ladbrokes on an event or outcome for which no Ladbrokes prices are available the bet will be void and your stake returned.



Any results, clocks or scores displayed on the site - for example during betting in play - are for guidance purposes only, and although we make every effort to ensure that this information is accurate, Ladbrokes accepts no liability should the displayed information be listed incorrectly.



Fraud



Ladbrokes will seek criminal and contractual sanctions against any customer involved in fraud, dishonesty or criminal acts. Ladbrokes will withhold payment to any customer where any of these are suspected.



The customer shall indemnify and shall be liable to pay to Ladbrokes, on demand, all costs, charges or losses sustained or incurred by Ladbrokes (including any direct, indirect or consequential losses, loss of profit and loss of reputation) arising directly or indirectly from the customer’s fraud, dishonesty or criminal act.



Maximum Payouts



Horse Racing

Greyhound Racing

Football

Sports Betting

Non-Sports Betting



The maximum daily payouts on any bet, or bets, including Ante Post, are as detailed below. The maximum payout limits apply to individual events. The limits below refer to the total return on the bet, excluding the original stake. If a multiple bet has been placed which involves events with different maximum payout limits, the lowest limit will apply.



All maximum payout limits apply to any one customer, or group of customers acting together, who have backed the same combination of selections, including where placed in a series of bets, at a range of prices, over a number of days using different betting accounts and/or across different betting channels. Should we have reason to believe that a number of bets have been placed this way, the total payment of all those bets combined will be limited to one single maximum payout.



Ladbrokes shall not be liable for any loss of profits, loss of anticipated savings, loss of goods, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.



Throughout these rules, ‘Full Service’ refers to horse and greyhound races for which full details (shows of betting, official off times and results) are broadcast to Ladbrokes and viewable in our shops by satellite and terrestrial media, or Ladbrokes Xtra.



Horse Racing




    
        
            
            
        
        
            
            
        
        
            
            
        
        
            
            
        
        
            
            
        
        
            
            
        
        
            
            
        
        
            
            
        
    
Tote bets entered into the Tote On-Course Pool Unlimited
Racing in Great Britain & Ireland covered in our Full Service & Ante Post bets £1,000,000
Racing in France and Dubai covered in our Full Service £500,000
Racing in South Africa covered in our Full Service £250,000
Racing in all other countries covered in our Full Service £250,000
Racing not covered in our Full Service either in Great Britain & Ireland or abroad £50,000
Tote bets not entered into the Tote On-Course Pool at all meetings covered in the Full SIS Service £50,000
Tote bets not entered into the Tote On-Course Pool at meetings not covered in the Full SIS Service £10,000


Greyhound Racing




    
        
            
            
        
        
            
            
        
        
            
            
        
        
            
            
        
        
            
            
        
        
            
            
        
        
            
            
        
    
Full Service with streaming £500,000
Full Service non-streaming GBGB or IGB open races £25,000
Full Service non-streaming graded races £10,000
Ante-post £50,000
International £25,000
All special markets £10,000
Tote bets not entered into the on-course pool £1,000

 

 



Football




    
        
            
            
        
        
            
            
        
        
            
            
        
        
            
            
        
    
For all Men’s full International matches and the following competitions - English Premiership, Championship, League 1, League 2, FA Cup (1st round onwards); French Le Championnat, German Bundesliga I, Italian Serie A, Scottish Premier League, Spanish La Liga, UEFA Champions League and UEFA Europa League (both group stage onwards) £1,000,000
For the following competitions - Australian A-League, English National League, Dutch Eredivisie, English League Cup, Norwegian Tippeligaen, Scottish Leagues (Championship, League 1, League 2), Scottish Cup (2nd round onwards), Scottish League Cup, Swedish Allsvenskan £500,000
For the following competitions - Spanish Segunda, Italian Serie B, German Bundesliga II, French 2nd Division, Danish Superliga, Finnish Veikkausliiga, Norwegian Adeccoligaen, Portuguese Primeira Liga, Swedish Superettan £250,000
For all other Football competitions £100,000


Sports Betting




    
        
            
            
        
        
            
            
        
        
            
            
        
        
            
            
        
    
Tennis, Cricket, Golf, Major League US Sport (NFL, MLB, NBA, NHL), Rugby Union and Rugby League £500,000
Snooker, Darts, Motor Racing, GAA, Boxing £250,000
Badminton, Bandy, Beach Volleyball, Bowls, Chess, Cycling, Field Hockey, Floorball, Handball, International Rules, Indoor Hockey and Skiing £100,000
All Other Sports £100,000


Non Sports Betting




    
        
            
            
        
        
            
            
        
        
            
            
        
        
            
            
        
        
            
            
        
        
            
            
        
        
            
            
        
    
Irish Lotto and 49’s £1,000,000
All Other Lotto Betting £250,000
Virtual Racing and Virtual Sports £250,000
Politics: UK General Election and US Presidential Elections £250,000
Politics: Other £100,000
esports (including esoccer) £50,000
All other non sports events, unless exceptions apply £10,000


Price Changes



All prices are subject to change and may, on occasion, be restricted to certain stake levels. The prices offered via our different business channels may vary. For example, our shops or on-course betting facilities, may offer slightly different prices from those available at our Call Centre or on our Website.



Online



Prices on all selections change regularly to reflect fluctuations in the market or changes in the events themselves, such as a goal being scored. In some cases, the price may change between the time you put your bet on the bet slip and the time the bet is placed.



If the current price is lower or higher than the price on the bet slip then you will be asked to confirm whether you wish to place the bet at the current price. 



For example, if the price on the bet slip is 7/2 but the current price is 3/1, you will be asked to confirm that you still wish to place your bet at 3/1. 



Similarly, if the price on the bet slip is 10/1 but the current price is 12/1,  you will be asked to confirm that you still wish to place your bet at 12/1.  



Results



All bets placed on UK and Irish horse racing will be settled on First Past the Post AND the official result.




        
  • First Past the Post: The immediate result after the race has been completed (see Exceptions below)

  •     
  • Official Result: Announced at the "weigh-in" on the day, after any Steward's Enquiries and/or objections have been considered. If a winner is disqualified after the official result is announced, the disqualification will not affect the settlement of bets.



Exceptions



The exceptions where First Past the Post does not apply and bets are only settled according to the official result are:




        
  • A selection taking the wrong course

  •     
  • A selection carrying the wrong weight or the jockey failing to weigh-in

  •     
  • Any Ante Post bet

  •     
  • A Forecast or Tricast bet

  •     
  • A void race

  •     
  • Any Tote/Pari-Mutuel bet

  •     
  • A selection given as the winner in error by the judge

  •     
  • A bet placed on a two-runner race or a special match bet

  •     
  • A bet placed in a “without the favourite” or any other special market

  •     
  • Aintree Grand National

  •     
  • Any bet placed at the rails on a racecourse

  •     
  • We pay FPP on UK & Irish racing ONLY - Horse racing bets placed on non-UK/Irish meetings are settled on the official result declared by the racecourse judge and confirmed by the ‘Weighed-In’ announcement. If a winner is disqualified after the official result is announced, the disqualification will not affect the settlement of bets.



Things to Consider




        
  • This offer applies to winning single and multiple bets and the win part of Each-Way bets. There is no restriction on staking, and payouts are subject to our advertised Maximum Payout Limits.

  •     
  • In the event of a double result, payout on the horse that was first past the post may be subject to a small delay while we process your winnings. The funds will be credited to your account as a manual adjustment



In the case of Greyhound racing, bets are settled on the official result announced at the conclusion of the event. If a winner is disqualified after the official result is announced, the disqualification will not affect the settlement of bets.



In the case of Football and other Sports, bets are settled on the first result published by the official source/governing body or alternatively the official website of the relevant event, immediately after the match/event is finished. Any subsequent corrections or amendments to this result will not apply for settlement purposes.



If the result is not immediately available from the official source/governing body or the official website of the relevant event, or there is significant evidence that the official source/governing body or official website is incorrect, we will use independent sources such as Press Association to decide settlement.



In the absence of any consistent, independent evidence or in the presence of significant conflicting evidence, bets will be settled based on our own statistics.



Voids



If a selection in a single bet is made void the stake will be returned.



Void selections in multiple/accumulator bets will be treated as non-runners and the stake will run onto the remaining selections in the bet.



Withholding payment and our right to set off liability



We reserve the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred:




        
  1. the integrity of the event has been called into question

  2.     
  3. the price(s) or pool has been manipulated

  4.     
  5. match rigging has taken place



Evidence of the above may be based on the size, volume or pattern of bets placed with us across any or all of our betting channels. A decision given by the relevant governing body of the sport in question (if any) will be conclusive. If any customer owes any money to Ladbrokes for any reason, we have the right to take that into account before making any payments to that customer.

 



Yes/No Coupon - All Sports or Combination of Sports



This bet involves predicting the outcome of 6 Yes/No scenarios. The odds are 33/1 if all 6 scenarios are predicted correctly. 

If a scenario result is not declared or is unobtainable. that selection will be excluded and the price for the bet will be reduced to 16/1 for the remaining 5 scenarios. 

If 2 scenario results are not declared or are unobtainable, those selections will be excluded and the price for the bet will be reduced to 10/1 for the 4 remaining scenarios. 

If 3 scenario results are not declared or are unobtainable, then the Yes/No bet will be void. 

In the market "will (team) make the last substitution?", where multiple substitutions are made within the same break of play, the market will be settled on whichever team's player physically comes into the pitch last. 



 



Taxation of betting stakes in accordance with the racing bets and lotteries act (Germany)



In accordance with § 17 of the racing bets and lotteries act, taxation of sports bets is set at 5% of the stake. In the case of won bets, the customer will take a share in this tax burden (quota discount). The quota discount is calculated on the basis the of gross winnings (stake x odds x 5%). Accordingly the customer's payout claim for won bets arises right from the outset in an amount equal to the net winnings (gross winnings minus quota discount) which will be transferred to the customer’s account. This quota discount will be charged to users whose permanent place of residence is in Germany and who are in Germany at the time of placing a bet. This does not apply when users place bets from outside the Federal Republic of Germany. For taxation purposes, the company is therefore permitted to use geolocation technology to determine the actual location of the user at the time of placing a bet and to save this information for use in taxation calculation and auditing by the financial authorities. Furthermore, the company may disclose this information if required to do so by a competent authority, regulator or by law.  



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