SOURCE OF FUNDS POLICY
I have been asked to provide information regarding the source of my funds that I use with you, is this a genuine request?
Yes, this is a genuine request that we will make from time to time.
Why am I being asked to provide proof of where my money has come from?
As a betting operator, licenced and regulated to trade in the UK, we have a licencing obligation to know that the source of the funds that customers use to play with us is legitimate. Therefore, at times when certain limits and thresholds are reached it may become necessary for us to ask customers to provide evidence to confirm the source(s) of funds they use.
We do appreciate this may be the first time you have been asked this question but it is a clear licencing requirement from the Gambling Commission of Great Britain. Ladbrokes is not alone in seeking this type of information from customers, and it is likely that other betting operators will also request this information from you when your spend/play reaches equivalent levels.
What information should I send?
We will need evidence to identify and support the source and value of the funds you use to bet/play with. This could be:
Proof of earnings: Payslip/Director remuneration/Dividends/Pension/Annual Tax Return;
A bank statement/savings account that clearly shows last 3 months of consistent incoming values from an identifiable source
A Trust deed clearly showing a consistent entitlement to funds;
An account statement showing funds recently won from another company;
Dated proof of an award/payment made to you;
Other clear evidence that would support "affordability" in relation to your business with us.
How will the information be used?
What will happen if I do not send in proof of my source of funds?
Unfortunately if you cannot provide us with sufficient information, we will be unable to accept any further business from you. This restriction would also include any other accounts you hold with our partner sites at Coral, Gala Bingo, Gala Casino, Gala Spins, Betdaq and Entain Group. In addition, we would be unable to accept any further business from you within our Ladbrokes or Coral shops. We would gladly reconsider this position if you are able to provide the requested information at any point in the future, so we truly hope that we can reach a mutually acceptable level of proof in the least intrusive fashion as we value your business.
How do I send my documents to you?
Please ensure that you include your username with any documents that are sent to us.
You can go online to your Ladbrokes account OR
Alternatively you can email your documents to email@example.com
Take a photo of the document with your camera phone or tablet (don't cut the corners off)
Open your email account on your mobile/tablet
Attach the photo to a 'New' email
Enter: firstname.lastname@example.org in the 'To' address bar at the top of your email and press 'Send'
Who can I contact to get more information?
If you’d like to speak to a member of our Customer Protection team, please call us on 8000489494 (UK customers) or +44 330 808 9837 (international customers) or contact Customer Services on 0800 328 4272 and they will transfer you to the Customer Protection team.