Any questions? We can answer some of the major issues here.
Why do I have to share my personal data when registering?
This is a necessary condition to be able to take advantage of everything we have to offer you at Ladbrokes. We need your first name, last name and email address to contact you about any issues, while your date of birth allows us to confirm that you are of legal age to sign up with us.
Why do I have to send a copy of my ID?
Age verification is needed by Irish, Gibraltarian and Jèrriais law as we are legally obliged to clearly identify all of our customers and their respective ages. This process is carried out by verifying an ID from you.
Is there a schedule for this process?
The process, known as Know Your Customer (KYC), is the following:
- Provide a name and age verification when signing up. Your deposit activity will have restrictions until your account is verified
- We aim to review your documents within 36 hours.
What can I use as ID? We accept any government-issued ID card, although it must clearly state your first name, last name, date of birth, and a photo of you.
- A valid driving license
- Passport (photo page only)
- ID card (National/ Passport ID Card) (front and back)
- ID Card (Residence Permit) (front and back)
I am not presently living in the Republic of Ireland, Gibraltar or Jersey?
If you have moved outside of (or between) these areas then you will need to close your current account and open a new one in the country you are currently residing in.
What if I don't have a permanent address?
No address verification is required.
Why wasn’t my ID accepted?
Your ID was not accepted because it must clearly show your first name, last name, date of birth, and a photo of you. If it is an ID or a driving licence, you must send both the front side and the back side.
Will you accept my passport if it's expired?
Yes, as long as it’s accompanied by a birth certificate.
Will you accept a provisional driving licence?
Yes.
I only have a driving licence from elsewhere in the world...
No problem, we can use this to verify your ID (name and age).
Is it safe to upload my personal documents?
We guarantee that your documents are secure once they leave your computer using 'SSL' technology. Thus, you can be sure that your documents cannot be intercepted when submitting via the Internet.
How are my documents protected once I send them to you?
Your documents are stored in a highly protected data centre that is equipped with numerous levels of security control, which protects your information against unauthorised access.
Who has access to my documents?
Only employees who work on verifying your documents have access to this data.
I don't have a scanner to scan my documents - what can I do?
It’s easy, you can use a digital camera, your phone, or a webcam to take a picture of your documents. Just make sure they’re clear!
I have already verified my account, why am I being asked to send more documents?
There are occasions where we are required to routinely check and verify aspects of your account and personal details via third party providers or documentation in line with multiple Global, EU and domestic legislations. This may be requested even if you have already met some of those requirements and/or provided documentation before. It is our duty to operate with integrity and transparency at all times and to also ensure all players are protected and we fully support and adhere to all related legislations. Please note that without verification when requested, account restrictions will occur such as deposit, bet and withdrawal restrictions.